Privacy Policy

1. Who We Are

Mahas Homestays Private Limited operates family-focused serviced apartment stays in Tirupati under the Mahas Homestays brand. This Privacy Policy explains how information may be handled when you use our website or contact us about a stay.

2. Information We May Collect

The website is primarily informational and enquiry-focused. We may receive information that you choose to provide through WhatsApp, phone, email or an enquiry form.

• Name, mobile number and email address.
• Preferred property, check-in and check-out dates, number of apartments and guest composition.
• Special requirements or other information you include in an enquiry.
• Booking, payment or identification information when required later in the booking or check-in process.
• Technical and usage information collected through website analytics, such as page views, interactions, approximate location, browser and device information, and session-related information.

3. How We Use Information

• To respond to availability enquiries and help you choose a suitable Mahas stay.
• To communicate about bookings, payments, arrival, check-in, stay support and check-out.
• To provide customer service and respond to questions or complaints.
• To maintain operational, accounting, safety and compliance records where required.
• To improve our website, guest communication and services.

4. WhatsApp, Phone, Email and Third-Party Services

If you contact us through WhatsApp, phone, email, Google Maps, an online travel agency or another third-party platform, that provider may process information under its own privacy terms. Mahas Homestays does not control the privacy practices of those external services.

Links to external websites are provided for convenience. Please review the privacy terms of the relevant service before providing sensitive information there.

We use Google Analytics to understand how visitors use our website and to measure website and enquiry performance. Google may process analytics information on our behalf in accordance with its applicable terms and privacy practices.

5. Cookies and Website Analytics

We use Google Analytics to measure website usage and performance. Google Analytics may use first-party cookies and collect information such as page views, website interactions, session information, approximate location, and browser or device information.

We also measure selected enquiry actions, including WhatsApp clicks, phone-call clicks and completed availability enquiries. Our custom analytics events are designed not to send your name, phone number, email address, stay dates or enquiry message to Google Analytics.

Analytics information helps us understand which pages and services are useful to visitors and improve our website and guest enquiry experience. Google Analytics data is processed subject to Google's applicable terms and privacy practices.

6. Information Sharing

We do not sell personal information. Information may be shared only where reasonably necessary to operate the stay, process a booking or payment, provide requested assistance, use professional service providers, comply with law, or protect guests, staff and property.

7. Data Retention and Security

We aim to retain personal information only for as long as reasonably needed for enquiries, bookings, guest support, accounting, dispute handling, safety and legal or regulatory requirements.

Reasonable administrative and technical safeguards are used, but no internet, email or messaging service can be guaranteed to be completely secure.

8. Information About Children

Our accommodation is family-friendly, but this website is not intended for children to independently submit personal information. Information relating to children or infants should be provided by a parent, guardian or responsible adult when needed for a family booking or stay.

9. Your Requests and Questions

You may contact Mahas Homestays if you have a question about information you have provided to us or wish to request a correction or other action that is available under applicable law. We may need to verify your identity before acting on certain requests.

10. Policy Updates

We may update this Privacy Policy as our website, booking process, technology or legal obligations change. The latest version will be published on this page with an updated date.